How to send Reminders for Events

You can send a reminder email (or text, where you have a supported text provider) to your parents, reminding them of bookings already made for an event.

Sending reminders for Events

  1. From the Administrator Homepage select Clubs & Events, then select your event and click Go to Event. Click Send Reminder on the navigation bar or under Common Actions: 
  2. Remind parents of their bookings will send an email to each parent booked for the event containing a list of their bookings:
  3. Message Settings allows you to select to send by email and, if your system is set up to use your text message provider, by text. Please see Setting Up Text Reminders for more details on this.

    When  Email is selected you can enter additional text in the Custom Message box that will be included in the email parents receive. Click Next.
  4. The Confirm/Preview screen will show a sample of the message that will be sent. This will include the standard text, any details you have entered under Custom Message, and details of the booking. Note that the any student names shown in the example is just the first available one in the list, it will not send that student's details to other parents!
  5. If you are happy with the message click on the box next to I accept sending messages for xx parents (where xx is the number of parents being messaged).

    Click Send to send the reminder.If you want to make changes, click Previous to go back to the Message Settings screen.

  6. You will then be taken to the Finished screen and the messages will be queued for sending. You can see the progress and message history on the Messages page. To go directly to this you can click on Go to Messages at the bottom of this screen.

    Click on Close to exit.

Checking the progress and message history

  1. You can check the status of your sent reminders from the Messages screen. This can be accessed by clicking on Go to Messages on the Finished screen when you generate reminders, or at any other time by clicking on Messages on the navigation bar at the left of the screen.
  2. The history of all messages sent to parents will appear on this screen.

    Any reminders sent to parents will have Reminder at the start of the title under Message along with the name of the evening, the Type of message, when they were Added, the number of Successful messages sent and their Status.

    To view further information you can scroll down the list of messages on screen to find the one you are looking for. Alternatively enter details in the Search box. 

    Click on the link under Message for the reminder you would like to view.

    The Message Detail screen will show the type of message and the name of the Event at the top of the screen, as well as a pie chart showing the percentage of successful, failed, or in progress messages.

  3. Details of messages not sent will show under Failed Messages, including ParentEmail addressDate & Time and Reason they have not been sent.Any messages that have been sent will show under Successful Messages, including the name of the ParentEmail address and Date and Time the message was sent.
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