Arbor: How to set up Arbor Integration

Setting up Arbor integration

Note: On a new system, you will usually have done this via the Getting Started wizard. In any other case please follow the steps below. If Arbor is already set up please skip to Syncing your data from Arbor below.

  1. Send an email to requesting the integration be set up.
  2. We will send a request to Arbor for access and let you know by email that this has been done.
  3. On receipt of our email you need to log into Arbor to authorise our request. Please see Arbors' guide here on how to do this.
  4. Once we have received confirmation from Arbor that the request has been authorised we will run the first sync of your system. Once this has completed successfully we will advise you of this by email.

As soon as this process is completed, return to your system and select which name format you would like to sync for students, either in the Getting Started Wizard or in Settings > Data Input Source (see step 3 for more information)

Syncing your data from Arbor

Once Arbor integration is set up you can run a sync at any time. We recommend doing so whenever you are setting up a new event to ensure your data is up to date. 

You can also run a sync if you have new or changed data in Arbor that needs to be brought to SchoolCloud - including when you have a live event. Be aware that if a teacher or student is removed by running a sync then any bookings involving them would be deleted from the system.

To run a sync with Arbor:

  1. Click Data on the navigation bar to load the Data Dashboard.
  2. Click Run on the Data Dashboard.
  3. Update Configuration allows you to choose if you would like to use the Preferred Names or Legal Names of students. 
    If you want to change what is included pick the preferred option from the drop down and click Save. The next sync run will then include the amended option.
  4. Should the sync fail please try to running again and if you still experience issues please get in touch with us by emailing us on and we can check the reason for you. 
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